All loose gas bottles including butane cylinder canisters, (subject to quantities deemedas personal use and not for commercial use),can remain in the passenger accompanies vehicle providing:-. Your password needs to be 8-20 characters and may contain letters or numbers. The carer must travel on the same booking with the pensioner they care for. Cheque refunds will be reviewed within two standard business days of the request. Do I need to be vaccinated to travel on Spirit of Tasmania? If your gas bottle is fixed to your vehicle (fixed via a bracket or compartment) they are permitted to travel in your vehicle. However if you are not a passenger on the ship, you will need to book through our Freight department. For your safety and convenience online food ordering from the bars and take-away options from the restaurant are available on board. A motorhome is also referred to as a campervan. Visit coronavirus.vic.gov.aufor details. Once a Medical Alert has been issued, medical clearance and authorisation by the on board Medical attendant is required to authorise a passenger to travel. To avoid delays we recommend you avoid bringing these items on board. Your booking number is displayed on the top right corner of your itinerary/e-ticket. Dogs: If you have found a dog please contact us on 03 6217 9500 and one of our rangers will attend and collect the dog. Please ring 1800 634 906 to make this booking. Yes, once your amendments have been confirmed, an updated itinerary/e-ticket will be sent to your specified email address. Cheques will be made out and addressed to the payee, based on the details provided at the time of the refund. A Medical Attendant is on board for every sailing and all passengers and staff are all encouraged to maintain a safe distance at all times. They will be placed on a trolley for the voyage. For safety reasons, passengers are not allowed on the vehicle deck during the voyage. A post on the Spirit of Tasmania Facebook page on Wednesday afternoon said Ester was not found after a thorough search of the vessel, suggesting the dog may have left the ship inside another passenger's vehicle or trailer. For more information, refer to the fare rules of the selected fare. While Ester remains missing, a petition directed at TT-Line CEO Bernard Dwyer has reached nearly 4000 signatures in a couple of days. For detailed information about how to get to the new terminal by car, public transport or shuttle, please visit Getting to Spirit of Tasmania Quay. For safety reasons, passengers are not permitted to access the vehicle deck while the ship is at sea. Your cancellation has been successful. However if you are not a passenger on the ship, you will need to book through our Freight department. Direct bookings made online at spiritoftasmania.com.au, via Spirit of Tasmania's Customer Contact Centre or at Spirit of Tasmania's terminals can be amended online. {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}, Arriving In a post on their Facebook page, the Spirit urged anyone with information to get in touch. Request a freight quote using our form. "I was there up until midday refusing to leave, as they said she just vanished they checked their limited cameras that they had [but] they don't have cameras facing the kennels.". Now it's set for an overhaul. If you are travelling with an infant, you will need to bring linen for the cot (cot is provided free of charge). They are not climate controlled. Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:--Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.-Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.-Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).-Jerry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity. All Gas Bottle that meet the aforementioned conditions will be tagged with a HAZARD tag to ensure gas bottle is not turned on whilst gas bottle is within TT-Lines terminals or onboard a TT-Line vessel and remain with the passenger accompanied vehicle. What time can I bring my car onto the pier? This was severely distressing as my dog is quite an elderly gentleman of 11 and gets very anxious when he has to go in a cage.It was bad enough that my dog was awfully distressed and his heart was absolutely thumping as I forced him into a cage but thanks to this very insensitive staff member I was even more panicked about the welfare of my pet, so did not enjoy even a minute of the experience on board.Unfortunately, passengers are not permitted to visit the vehicle decks for safety reasons, which means you are not able to check on your animal.The most annoying aspect of this entire experience was the fact that on their website it states: "If travelling with a pet, it is a requirement your pet travels in a Spirit of Tasmania kennel".Besides the fact that using the word "kennel" is deceiving, this statement is actually completely untrue. Refund payments will be issued in the form of a new gift voucher; they will not be issued by cash, bank cheque or credit card. When making your booking, you need to book the motorhome or campervan as a vehicle and at step three, select the motorhome/campervan option. Passengers entering Tasmania No, there are currently no vaccination requirements for passengers. {{booking.getDisembarkTime(legOfJourney, 'h:mm A')}}, {{ fee.description }}: {{ fee.price | money:false }}. In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania. Are carers entitled to book a pensioner fare? To make an online booking without knowing the make, model and registration of the car, choose 'other' for the make and model and leave the registration blank. medical oxygen cylinders, CPAP machines and nebulisers you must check they adhere to the ships rating: Voltage 230V and Frequency 60Hz. Total length cannot exceed {{getVehicleMaxTotalLength()}} metres. Key points: Shayla Phillips was found by an SES ground crew in heavy bush just before 4pm She had spent two nights in the open after wandering away from the family home There were sufficient options to entertain you on board. Also. More information can be found in our Vehicle Booking Information booklet. Note: please bring your own extension leads. No, passengers are free to leave their cabins and have full access to all facilities on board including TMK (Tasmanian Market Kitchen), The Pantry, bars, cinemas, Gaming Station, Tourism Hub, Game Zone, and the Kids Play area. Yes, photo ID such as a drivers license is required to check in. When booking your caravan, you need to select the 'towing a caravan or trailer' option. Oops, please fill in your departure date. WEIGHING IN: TT-Line chief executive Bernard Dwyer has released his first public comments following reports of the death of a dog aboard the Spirit of Tasmania. No. {{IbpCms.accommodationReclinersBlockedMessage}}, {{IbpCms.accommodationNoDayTicketsForNightSailings}}. Tripadvisor performs checks on reviews. No, you must book same number of people over and back. If you are not travelling with a vehicle, you can add a bicycle to your booking, simply go to Manage my booking and select the 'Add or remove a bicycle' option. When you book an infant and a private cabin, a cot will be placed in your room free of charge. If you are travelling with an infant, please be sure to book a cabin that displays a 'cot provided' icon and a cot will be placed in your cabin free of charge. They will have your equipment checked by the ships electrician. A young woman is claiming the Spirit of Tasmania lost her dog after her Doberman cross Rottweiler went missing on the ship. No, the Spirit of Tasmania service from Sydney to Devonport (Tasmania) ceased operation in 2006. At most times, bookings are open for the next 11 months only. Yes, if you need to use medical equipment such as a continuous positive airway pressure (CPAP) e.g. Recliners are still available for passengers looking for a low-cost accommodation option/ Alternatively, passengers can book a Private Cabin that accommodates 1-4 passengers. At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.\nIn the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed to, can read further information about Carriage of Dangerous Goods here. January 27, 2021 7.12pm. Over the years our service has grown from strength to strength to the point where we have outgrown our home port at Station Pier, Port Melbourne. She has covered a range of areas and issues including crime, health, environmental issues, business, social affairs , the arts and education. "They would only let me look for an hour and I waited in the bar as they kept looking. By clicking join now you accept the terms and conditions of the loyalty program. Our staff follow the highest level of hygiene protocols and cleaning procedures. Looks like you signed up previously. Knowing we were about to sail with animals. he told us about a one year old dog that recently died from anxiety. If you are unsure, please report to the pursers at Reception on Deck 7. Members of the public can access information about working in our Company and apply for any external vacancies on our Jobs at Spirit page. Is it difficult to board the vehicle deck? Standard vehicles & open trailers one bottle (maximum size 9 litres (25L) capacity. Please make sure your first and last name have been entered correctly. The owner posted a desperate plea online shortly afterwards, begging the community for information and claiming the Spirit's operating company, TT-Line, had not raised any alarms or checked cars during the disembark. Familiarise yourself with our sailings schedule, Introducing Spirit of Tasmania Quay, Geelong, Learn more about bringing your wheels on board, Find out how we're keeping our passengers safe, We have a range of options to suit your needs, Check out our new dining and lounge areas, Catch a flick in one of our two onboard cinemas, All the fun and frivolities on offer during the day. For all special needs, please check in at least 2 hours prior to departure. Please help return Ester to her owner.". Medical clearance is required for women who are between 36 and 38 weeks pregnant at the time of travel (note: women who are 38 weeks pregnant or more are not permitted to travel.). Caravans / Motor home / Campers / Etc. If I am receiving a refund, how and when will I receive the value owed? You will need to provide the full length of your vehicle from end to end. Installing electronic locks for all pet cages with swipe cards for owners, a safe way to release all locks in case of fire or emergency, a thorough method of locating any animal who "escapes" its cage or is stolen from its cage, 'War on drugs' working but more still to do, Premier holds off on JobKeeper extension call, A six week early surprise in the lounge room, Indecent assault allegations amid brigade bullying, Entally director gives reason for Gardenfest cancellation, Warm up fixture sparks Tassie team dreams, Crash diverts traffic on East Tamar Highway, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Being a family of two adults and three children (17, 13 and 9), we booked two cabins which were more than adequate. This was a very good experience. Your voucher(s) will cover the cost of your booking. Yes, mobile phones work most of the way during the voyage. Please help," she said in an emotional Facebook post. Lachlan Bennett Journalist A desperate search is on for a dog missing after a voyage on the Spirit of Tasmania ferry. How do I measure my vehicle and why do I need to provide this information? If the names of the passengers differ in each direction, please make two bookings. You are able to get married on board but you will need to organise your own celebrant. Read our Privacy Policy. The new gift voucher will be issued to the recipient of the original gift voucher. This eliminates any booking errors related to confusing travel dates. There is no limit on how many times you can change your booking, within the ticket validity. "We are seeking assistance to locate a Doberman Rottweiler cross named Ester who escaped from a kennel on board a sailing from Devonport to Melbourne on Monday, 25 January," the post reads. Actually, one of the staff members from Spirit of Tas actually told us of a recent incident as we were boarding for the ferry home!!! A distraught dog owner is desperately searching for her beloved pet who went missing on the Spirit of Tasmania ferry. Conditions of Carriage, Tasmanian Biosecurity Conditions, Privacy Policy, What is the maximum number of vehicles I can have on my booking? Your cancellation has been successful. However it is a separate non motorised unit and therefore must be towed by a motorised unit in order to be transported. Students must apply for their own low income card which is equivalent to a Healthcare Card. To add travel insurance to your existing booking, please login to 'Manage my booking'. Visit the Biosecurity website for the most up-to-date information on what you can and cannot bring into Tasmania. The new purpose-designed facility creates an enhanced experience for passengers with: easy access; ample parking for passenger vehicles; state-of-the art technology to enable seamless boarding and security processes; and comfortable passenger lounge with a caf and childrens play area. We recommend taking personal toiletries, medication and clothing items in an overnight bag. Pet owner's desperate search after dog goes missing during Spirit of Tasmania voyage. For more information, call the Dogs to Tasmania Info Line on 1800 684 215 or visit the Biosecurity Tasmania website - Requirements for bringing a dog into Tasmania. Your travel insurance purchase was not successfully processed. Key points: Marcus Lehmann said he was not notified that his dog had been struggling Wildlife such as reptiles, amphibians (i.e. If you wish to amend your booking within 3 hours of the existing or the new departure time, please call us on 1800 884 305. Should you find a lost animal please contact either Devonport City Council on 03 6424 0511 or the Dogs Home of Tasmania at Spreyton Racecourse on 03 6427 2178. Or you can add one to your existing booking via spiritoftasmania.com.au/my-bookingIf you are carrying livestock, please contact us on 1800 884 305 to make your booking.All dogs must be treated for hydatid tapeworm within 14 days prior to entering Tasmania and checked for ticks. Both trips were day trips, heading over was pretty rough and we all pretty much lived on travel tablets (kwells). In a statement to the ABC on Wednesday, TT-Line said "continuing to work with the owner of the dog". Revenue impacts the experiences featured on this page. What to do if you find a stray animal. She said they were on the Spirit of Tasmania because they were moving from Tasmania to Tweed Heads. When booking your caravan, you need to select the 'towing a caravan or trailer' option. Pensioner fares are subject to availability and can only be booked if available. As a side note, there were a few large dogs looking very squished in their medium size cages.Staff "check on the animals" every FOUR hours - this simply means if they need water they fill up the metal box. Please refer to clause 6.6 of our Terms and Conditions of Carriage which states: (a) You are permitted to carry alcohol on board the Vessel. Four-year-old Shayla Phillips has been found "safe and well" in southern Tasmania more than two days after she was reported missing. Is the crossing from Devonport to Geelong shorter or longer than the previous Devonport to Melbourne crossing? Will I lose my original booking if I start to make a change then change my mind for any reason? What power voltage are the power points in the cabins? You need to provide measurement details for your vehicle to ensure that you are charged the correct price. Standard vehicles can have a maximum total length of 6.0m and a maximum width of 2.0m (i.e. You will need to provide the trailer registration at the time of booking. ONE additional bottle (maximum size 25 kg (50 litre water capacity).-Gas bottle is secure within/on the vehicle.-Gas bottle is secured in the upright position.-Gas bottle is turned off.-Check gas bottle is within validation. {{IbpCms.vehiclesBookMotorhomeAsCarError}}. Bookings and amendments handled by our Customer Contact Centre and terminal services team incur a $10 booking fee and $50 amendment fee. Please ensure you grab an overnight bag and any medication to take with you. It was a great way to travel from Tassie to Melbourne. Also the pizzas in the bar are very nice . The length includes the caravan and attachments such as a drawbar, bike racks, gas cylinders etc. Owner Holly Alexander was on the ship travelling to Melbourne on Tuesday night when her Doberman and Rottweiler cross named Ester went missing. This is the version of our website addressed to speakers of English in Australia. When you arrive at the Security Screening please present your E-Ticket and Photo ID. The Spirit of Tasmania has issued an urgent appeal for information over a dog that went missing from the vessel on Monday night. For more information on amendment and cancellation fees, click here. The bicycle will need to be carried on a bike rack or roof rack. The new terminal is called Spirit of Tasmania Quay and is located at 136 Corio Quay Road, North Geelong. Holly Alexander's pet dog, a doberman and rottweiler cross named Ester, vanished over Bass Strait during a sail from Devonport to Melbourne on Monday night. Ring before you bring:Plants/Fruits to Tasmania - (03) 6165 3777Dogs to Tasmania - Toll Free 1800 684 215Wildlife to Tasmania - for permits (03) 6165 4305Aquarium and Pet Fish - (03) 6165 3777Livestock - Biosecurity Vet (03) 6165 3777. If you find a dog out of council business hours and are not able to secure the dog until the next working day, call our after-hours emergency service on 03 6217 9700 and a ranger will . Please fill in the remaining details below. The following exceptions apply regardless of pensioner availability and if when booking online, no pensioner fares are available, please call our Customer Contact Centre on 1800 884 305 for further assistance. If you are travelling with a vehicle, you cannot book a bicycle separately. She said staff told her "hopefully when everyone starts their cars up, it will scare her enough to come out" which did not eventuate. In the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed to travel.You can read further information about Carriage of Dangerous Goods here. Visit theBiosecurity Tasmania website or call: Ring before you bring:Plants/Fruits to Tasmania - (03) 6165 3777Dogs to Tasmania - Toll Free 1800 684 215Wildlife to Tasmania - for permits (03) 6165 4305Aquarium and Pet Fish - (03) 6165 3777Livestock - BiosecurityVet (03) 6165 3777. Refund payments will be credited back to the original credit card used for the original booking, via an authorised CardGate Credit Card Payment Gateway. Hand sanitation stations are available in key areas on all decks. If your cat is missing . I need to use medical equipment while on board, is there anything I need to do? At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. By continuing to use our website and / or services, you agree to the updated Privacy Policy and the use of cookies, as well as our Terms and Conditions. This includes cleaning and disinfecting surfaces in the cabins and common areas. Our vessels are 'roll-on, roll-off' or 'RO/RO' which means you can drive on and drive off with ease. Exceptional Circumstances Card holders are not entitled to the pensioner fare. {{ Utils.formatCurrency(getAgentActualPaymentAmount()) }}. Separate non motorised unit in order to be vaccinated to travel on same... Missing from the vessel on Monday night to speakers of English in Australia original booking if am. Of people over and back struggling Wildlife such as a campervan and we all pretty lived! You must check they adhere to the ships rating: Voltage 230V and Frequency 60Hz bookings are open for most... Be issued to the recipient of the loyalty program that went missing been struggling Wildlife such as reptiles amphibians! To get married on board desperately searching for her beloved pet who went missing from restaurant. Amphibians ( i.e 4000 signatures in a couple of days your password needs to be transported time can bring! 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