Back; Bus; Rail; Tunnel; . 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. My ticket is not working. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. If the tag credit is exhausted alternative payment will be required. We advise you to register your card online so that we have a record if you lose it. When you have completed your online ticket purchase you will be sent an email confirmation. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. At the moment this level of detail is unavailable but we are hoping to introduce this in future. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Vehicles towing a trailer or Caravan must pay the class 2 toll. Solo tickets. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. 8. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. There is also a booklet for young people (aged 5 - 18) tickets. BACKGROUND 3.1 The Merseytravel Multi-Operator Ticketing Scheme is a ticketing scheme owned by the Combined Authority and administered by Merseytravel as the executive Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). You can combine different types of season tickets for journeys through different areas or zones. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. Personal accounts are restricted to a maximum of 4 Users. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Solo tickets are validon any bus serviceacross Merseyside. But dont worry, if you already have a Walrus card you can carry on using it until it expires. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. Account Holder means the holder of the Concessionary T-FLOW Account. 6. Wait for the green light to show and then take your seat. The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. , quoting your order reference number and our team will investigate. Misuse8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Tickets remain the property of Merseytravel at all times. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). 5. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Please make sure you read our Fair Processing Notice so you understand how we process your personal data and our personal data practices. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you If you have aMetroCardyou can buy and renew your ticket online. Contents. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Which dates are covered by Solo Term Time Tickets? For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Merseytravel Centres stock only local tickets. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. What is a MetroCard and is it different to a Walrus card? If this information changes, for any reason, you must notify us immediately. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. We are sorry for any inconvenience caused. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to [email protected] or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. EN. 8.5 A Merseytravel Smartcard without a valid Saveaway Ticket on it, or with an expired Saveaway Ticket cannot be used as a Saveaway Ticket. There is a small administration charge which will be applied to your refund. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. Refunds will be made by BACs payment, direct to your nominated bank account. You cannot use it before the beginning of term. We are unable to issue cash or cheque refunds. Before the registration process you must read and accept the terms and conditions. (i) The concession must only be used by the concession holder. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. 1.3 These Terms were last updated in November 2020. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. A Quick Guide to Ticket Prices 20. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. No, you can register your Walrus card online. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. 16. Prices vary and are based on your station of origin and destination. Click on Account Details to do this. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. We are unable to issue cash or cheque refunds. We aim to have normal service resumed as swiftly as possible. Tickets will be available to add to your smartcard generally within 24 hours of purchase. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. 5.4 Use of a Railpass (whether a paper format ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Railpass for the journey (the Ticketholder). You will need to enter your personal details, including your name, address and email address and you will then be asked to select a password for security. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. 15. The Solo Adult Annual Ticket will also specify its date of expiry. Within these areas the Railpass is valid on all local train services of participating operators. 15. You can buy One Day Solo tickets from the bus driver. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. What are the terms and conditions for smart tickets? Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. No trains are running from the station. Trio, Solo or Railpass Term Time Tickets. A few days before term starts but you cannot use it before the beginning of term. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 1.3. 14. If you have a question about Railpass please contactMerseyrailfor help. 3. You will then be able to register your MetroCard and buy tickets online. (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. We can also be contacted using the contact details set out in clause 2.2. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. You should keep your email confirmation as proof of purchase to help if you have any queries. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. 1.3 These Terms were last updated in November 2020. 5. Proceed to "Secure Checkout" to pay by debit or credit card. Liverpool Lime Street is currently closed to the public due to a security threat. You will be charged 1 activation fee when you buy your first MetroCard so please reuse your card to avoid the charge in future. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). T-FLOW The video tolling scheme used to administer Mersey Tunnels Concessionary Travel Scheme. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Following receipt of this information, we will hotlist the card preventing further usage. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Your Solo tickets will be available to load to your card next time you board the bus and Railpass tickets are collected from the ticket validator or gate at the station . If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. Keep your receipt or email confirmation as proof of purchase. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. By purchasing and using a Saveaway Ticket you accept these Terms. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. You can buy One Day Solo tickets from the bus driver. We aim to have normal service resumed as swiftly as possible. Railpasses are not eligible for replacement if they are lost or stolen. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. 9. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Please make sure that you read the Terms and Conditions before buying and using your Trio Term Time Ticket. Merseytravel Trio Tickets Terms and Conditions of Use. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Simply click the Register button on the home page and follow the 2-step registration process. 1. 6. 3. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. I have received my email confirmation and I notice that I have entered my personal details incorrectly? 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. This is because the device is manufactured by a third party. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). Bus operators may also have their own ticket which is more suitable for you check their websites for details. 10. As a consumer, you have legal rights in relation to this agreement where service is not carried out with reasonable skill and care. Merseytravel passengers to benefit from more smarter options. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. 02. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. 15. You can combine different types of season tickets for journeys through different areas or zones. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Saveaways are one-day tickets for off peak-travel. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. 7. 02. We are unable to transfer or assign the concession Account to another person or third party. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. I have a Walrus card - do I need to change this to use the MetroSmart website? If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. I have new smartcard - how do I register it? 14. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. The Railpass Application Forms can be downloaded from the Merseytravel Website. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This agreement is between you and Merseytravel. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. We will refund a Term Time Ticket in line with our refund policy. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). If you buy a ticket online, it will be available 24/36 hours after you buy it. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on [email protected], writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. Our website is the first step . This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015.
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