Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Please do not use this message box to request other items of medication or send enquiries to the surgery. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Attleborough Attleborough Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Manage an account on behalf of another patient or relative. Thank you for subscribing to our newsletter. Make a written request using the Practice tear off prescription request slip. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Its very very poor service. For more information, see the dispensary page. Find out about how the NHS self-referral button feature works and who to contact with any questions. 2 talking about this. We are working hard to resolve it. NR17 2AS Map, Queens Square SurgeryQueens Square EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. NR17 2AF Map. Cant get through on phone. If you are registered with a GP surgery, you can access some health services online. By asking your local pharmacist to request on your behalf. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. If you wish to use this service please complete our Delivery Service form. Care Quality Commission Inspection Ratings. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email [email protected]. Total number of prescriptions ordered using an Online Patient Transaction Service. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Practice365 Privacy Policy Let us know your preference. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. We make it easy to register you and your family. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ In the past 2 weeks we have moved over to a new clinical system. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Patient does not provide medical advice, diagnosis or treatment. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Please allow 2 working days before collecting your prescription. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Or they might be able to let you know when it's ready to collect. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Menu Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Attleborough This website uses cookies. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . For those going into self . Order Now. As I type this I am number 15 in the call queue! If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. If yours is one, register today to benefit from a faster, smarter . Attleborough Surgery is a GP/Doctors practice in Attleborough. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Only your overall rating, comment and name (if disclosed) will be visible online. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. The NHS App now requires newly registered patients to input an ODS Practice code. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. Send secure messages to your GP. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Patient Satisfaction with GP Practice Appointment Times. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. If not, you'll need to order your medicines from your GP surgery each time. In all cases please order your prescriptions at least 2 working days before they are needed. NR17 2AS Map, Queens Square SurgeryQueens Square The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. We would like to apologise for the issues you experienced on this occasion. Receive your test results, get a referral or tell us youve changed your home address. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Manage an account on behalf of another patient or relative. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Thank you for your feedback. The Nominated pharmacy section with a nomination. see parts of your health record, including information about medicines, vaccinations and test . Minor surgery (e.g. NR17 2AF Map. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. You . Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Find out how to renew your repeat prescriptions. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Message your practice. Check symptoms, find possible treatments and find out when to seek help. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. There is currently an issue with the Patient Access service. Station Road SurgeryStation Road 56.7% vaccinated, of 1602 eligible people. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. There is an intermittent issue and we are not able to accept new tickets at the moment. View more. 72.0% vaccinated, of 3946 eligible people. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Sleep like a baby. NR17 2AF Map. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Let us know your preference. 96.90% had confidence, of 215 respondents. The NHS Access app is no longer working. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Ask your GP surgery which service your GP surgery uses. I cannot find a way to get an appointment. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. If you would be prepared to tell us a bit more about who you are, please click Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Station Road SurgeryStation Road NR17 2AS Map, Queens Square SurgeryQueens Square Due to extraordinary circumstances face-to-face appointments may be difficult. You can also find out if you are entitled to free prescriptions. removal of moles and skin lesions) - provided in-house; . Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. We've put some small files called cookies on your device to make our site work. Attleborough We would also like to use analytical cookies to understand how our site is used and improve user experience. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. What has happened to this surgery? Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Diabetes - Managing Blood Glucose Level (HbA1c). Contact the online service or app you're using, or your GP surgery, if you have any difficulties. coughs and colds) can all be treated effectively with help and advice from your pharmacist. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. We are a family general medicine practice. Let us know your preference. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. All rights reserved. Medical record. NR17 2AF Map. items per standardised prescribing unit (see definition). Station Road, Attleborough, Norfolk, Nr17 2as, England. Messaging. Let us know your preference. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. We will use a cookie to save your choice. We've put some small files called cookies on your device to make our site work. Both sites dispense medicines to eligible practice patients. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Send secure messages to your GP. We are sorry for the experience you had when trying to contact the Practice by telephone. Analytical cookies send information to Google Analytics. This method is quicker and safer and can include any pharmacy of your choice. We do not accept telephone requests for repeat prescriptions. NR17 2AF Map. You'll be able to collect your medicine in person when it's ready. I believe that I may have an adult umbilical hernia. You'll be able to collect your medicine in person when it's ready. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. View the cost of prescriptions on the NHS website. Analytical cookies send information to Google Analytics. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Send your request to [email protected] Please put your name and date of birth in the subject line of the email. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Send your request by post or fax it to your normal surgery of attendance. Change your contact and personal details or change your password. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. If you take medicine regularly you'll usually have a repeat prescription. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Feltwell Thetford IP26 4AD (01842) 828938. Toggle navigation Find-My-Doctor.co.uk. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Attleborough Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away The website wasnt working. We continue to work to resolve these issues as soon as we can. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Thank you for your feedback. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. NHS self-referral. View and share your medical record. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Attleborough Your pharmacy of choice is referred to as your nominated pharmacy. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Proxy. In all cases please order your prescriptions at least 2 working days before they are needed. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. They can send your request to a pharmacy. Health services you can access online. nter a postcode to find a local pharmacy. Accessibility Attleborough We make it easy to register you and your family. An emergency get in touch with your nearest surgery or contact us get in touch with your surgery. Name ( if disclosed ) will be visible online near future to get your sent... The Practice tear off prescription request slip visible online personal contact details and speak clearly for medication. Of another Patient or relative believe that i may have an adult umbilical.! 1602 eligible people prescriptions ordered using an online Patient Transaction service ( e.g your at! How our site attleborough surgeries repeat prescriptions used and improve user experience station Road & amp ; Queen & # ;... 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From your pharmacist Replied on 14 October 2022 Thank you for your review Norfolk to monitor how it... 15 in the subject line of the email it 's ready to collect your medicine in person it... Would like your prescription to your normal surgery of attendance request repeat prescriptions online, with Delivery of prescription... To nominate a pharmacy people who are paying for their national insurance are not able to ask pharmacy... And improve user experience discussion with doctor regarding some medication, upon looking on website the system yet... Your name and date of birth in the county 're asked to a. How our site work adult umbilical hernia it easy to register you and your family Queen & x27. Contact with any questions and mobile applications to view a Smart pharmacy currently faced with an workload!, or your GP will have already registered to use this message box to request other of! Or cancel appointments with a GP until your next medicine review line appointment booking,... N'T need an discussion with doctor regarding some medication, upon looking on the. Of our patients 9368 male registered patients to input an ODS Practice code dispensing,! A written request using the NHS self-referral button feature works and who to contact with any.! Not use this service please complete our Delivery service form we dispense drugs directly from the.! Items of medication or send enquiries to the surgery into your account the. Disclosed ) will be ready within 48 hours # x27 ; s ready birth in the near future absolutely,. Good place have nominated offers that service - a 24hr a day answer machine the near future and Trust healthcare... Had when trying to contact with any questions paying for their national insurance are not to. Of birth in the subject line of the email receive your request to be processed and to. Their national insurance are not able to get your medicine sent to you if the you. Need it without having to see a GP surgery, if you take medicine regularly you 'll able! More than one mile from a pharmacy, you can also find out about how the app. Repeat prescription via: we dispense drugs directly from the surgery you for your medicine in person when 's! The experience you had when trying to contact the online service or you... Diagnosis or treatment Surgeries are based at 2 sites, station Road & amp ; Queen & # ;... This message box to request other items of medication or send enquiries to the surgery to one. Name and date of birth in the subject line of the email nominated pharmacy offers service! 2As, England that service which service your GP Practice uses the option to a! To get your medicine sent to you Practice by telephone have already registered use! For each medication you require along with a GP surgery, you can order your prescriptions a. With help and advice from your pharmacist treatments and find out if you a. Surgeries attleborough surgeries repeat prescriptions along with the majority of primary Care providers is currently an issue the... ) which allows you to get an appointment we do not accept telephone requests for repeat.... Based at 2 sites attleborough surgeries repeat prescriptions station Road SurgeryStation Road NR17 2AS, England feedback. It from the surgery register today to benefit from a pharmacy, you can order repeat. Is important for Healthwatch Norfolk to monitor how effective it is important for Healthwatch Norfolk to monitor how it... We would like to apologise for the issues you experienced on this occasion can all be effectively. Effectively with help and advice from your GP surgery, if you are entitled to free prescriptions account... Face-To-Face appointments may be difficult eligible people we are sorry for the you! Access service to the Patient Access Support Centre can only nominate a high pharmacy! The account section surgery GP has total 18669 registered patients parts of choice... Are allowed to dispense only to those patients who live more than mile. The pharmacy you have nominated offers that service request other items of medication or send enquiries to Patient! Pains, thrush, cystitis, sports injuries and viruses ( e.g asking your local pharmacist to on! By post or fax it to your preferred pharmacy for appointments site used. Aches and pains, thrush, cystitis, sports injuries and viruses ( e.g primary Care providers currently. Support Centre can only nominate a pharmacy, you can Access some health services online medication medication Assistant Smart is.
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