I think that you have summed up my quest to understand the airline offerings in the US perfectly! 757-222s inherited from PMUA? That might get someone's attention. Once the merger was finalized the Continental level of in-flight and food service sadly disappeared. The aircraft is used on United's transcontinental US flights and international flights from the US. Who are the competitors? Now on United all there is now are very non interactive FA's and horrible food. I dont have any plans on posting a review of it unfortunately, but now that you mention it, it might have been a good idea to get an all new set of pics so that I could update my old review from 2015. I assigned myself seat 11A, a true window seat in the rear business class cabin. Between not in uniform military and families + there were 30 people in Group 1 Gate agent rudely answered. Let me acknowledge upfront that a lot of airlines have cut back service significantly due to coronavirus, and on top of that this was marketed as a domestic first class flight, and not a Polaris flight. I wasnt alone, as I saw at least two other people immediately around me send back their meals. My biggest gripe is inconsistencies in service which worked to my advantage on this particular flight. But your Polaris ticket grants some nice perks in the airportincluding Premier Access and the Polaris Lounge in six of United's hubs. The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). Id consider it okay if at a fast food restaurant one employee yelled to another 10 feet away, but outside of that. Here are some pictures out my window during the flight: Matthew is an avid traveler who calls Los Angeles home. The cabin crew was excellent. Enjoy the experience now. Airplane food is at best passable. But, Ben u should be lucky they let you fly on them. Breeze configures their cabin with a 22 configuration in first class and 32 in Nicer (Premium Economy) and Nice (Economy). Sit back and relax with Uniteds inflight entertainment system, offering a broad selection of movies, TV shows and music by means of a crisp, 16-inch HD touchscreen monitor. UA is not the Friendly skies anymore. As I was digging into the meal on this mornings flight, it occurred to me that I have been flying far too many early morning flights on United over the past six months or so. In the old days you would just use the Post security connector (stil lthere at SFo) to the Inrernational Gates and use the SingaporeAir and EVA lounges, no swallowed up by the Polaris Lounge It is often quicker after checking in at Domestic Gates UA to use skytrain and enter via International GAtes (passport ready) and use to post security connector to United Domestic, Flying this on the 787-10 in may on the same route so v helpful knowing that to expect, Shame the Polaris dining is out of bounds, especially since AA allows Flagship First dining on the transcontinental run, Nothing beats Flagship First Dining at LAX and JFK pre COVID, but SFO doesn't have a Flagship First Dining Room. Easy booking process! They can't be bothered to run the galley how they have been trained. Ur truly a dividing person. In terms of storage, each seat gets a small side compartment to keep your travel gear and amenities close at hand. Hahahaha. United boats that Sunday Riley designed a line of "in-flight remedy" products exclusively for the airline. United Airlines occupies Terminal G at HNL, which is located on the far west end of the airport. It was a trip def worth redemmingng FF miles for. Resend one to yourself here. Your comment about priority boarding is confusing and misleading, as I have no idea what you are complaining about. Disgusting just as your experience proved. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. So, we shall see. So, I look forward to our flight this Friday and back on United's 787-9 and will report back with what I hope is good news. Next week, business takes me to the MSP area and yes I am driving. Dessert was an off brand ice cream in a paper carton. And for daytrips, its relatively easy to use NY SubwayTransit to Jamaica Station then JFK Airtrain, Sounds like the Amex Centurion is the way to go, And thanks for clarifying the JFK/EWR difference with respect to transportation cost. Ive been flying AAs premium transcons a bit over the past year and from other trip reports about UAs return to JFK have noticed that UAs premium transcon catering is also significantly below AAs. United does a really good job with their ground operations here in Honolulu. Bc your past. Ironically, corporate did this to save money and I wonder how that's worked out for them? While some airlines pre-board invitation-only elite services (like American pre-boarding Concierge Key members), thats ultimately not that many people. And don't get me started on the crew. Here are the best watches of the year: should you care? Unfortunately, no. The number of PlusPoints required for an upgrade depends on which cabin you originally booked. Oh and in additionthere is little to compare between DL, UA and AA. Any airline. Honestly I don't think the chicken looks that bad in appearance, though I find the choice of vegetables odd. Here is United's pricing: Polaris: $1,200-$2,400 ; Economy: $230-$400 ; . United business class includes Premier Access (including priority check-in, security and boarding), generally two free checked bags, access to United's premium Polaris lounge, premium in-flight dining, a Sunday Riley-branded amenity kit, a lie-flat business class seat with access to the aisle and Saks Fifth Avenue bedding. I can get to Europe in less time. Im platinum with United and I agree with Lucky on boarding. And no, I did not ask permission! My meal looked about the same as yours except I had a beef dish. @Clayton, do you know how things work for those with Admirals Club @Clayton, do you know how things work for those with Admirals Club access at LHR now that T3 is closed? The Los Angeles (LAX) Polaris Lounge reopened in March 2022, meaning all six loungesSan Francisco (SFO), Washington Dulles (IAD), Newark (EWR), Houston (IAH), Los Angeles (LAX), and Chicago (ORD)are now open. Drinks were served in plastic cups (as is the case on most major airlines in the USA), and I ordered a Diet Coke. $69 Cheap Flights from Newark (EWR) to Los Angeles (LAX) Bundle Your Flight + Hotel & Save! Is food served in business class on United? Sure, there are elites but not that many. Each way is 16 hours. I have flown by Polaris business class - their food was the worst when compared to Qatar, Emirates, Air France, Turkish and Swiss (all business class). Couples traveling together will want to snag the two seats next to each other in the center section of most United Polaris business class cabins. Just book one of the following aircraft types that are 100% configured with new Polaris business class seats: United's Boeing 787-9 is the only aircraft type that's still in the process of being retrofitted with the new Polaris business class seats. They dont want you. Each seat is fitted with spacious footwells that allow easy movement of your feet. flight_takeoff. While seats and service were great, the dining and lounge experience from San Francisco both leave room for improvement. I agree that UA should bring back the Polaris comforter. Why are you being so rude? But it really isn't "fairly common." She was thrilled to oblige, noting there was plenty of food onboard and I could have all I wanted. Overall though I was expecting a sandwich so having a hot meal was nice. Double bed in QSuite and privacy. I have traveled business class in other airlines like KLM and their service was far far better. All airlines have less crew than they did 2 years ago. However I have to fly with United airlines next week because I have no other options at that day. Seats include flat beds and comfortable, though probably the least comfortable in the United longhaul fleet. Overall, this was the weakest part of the journey. Any business that employs lower wage workers is desperate for employees. All from my iPhone indeed. This simpler one has everything you need, though: toothbrush, earplugs, lip balm and an eye mask to block out any distractions, if needed. Sounds like I didn't miss much. Sadly, in the last 5 years, embarrassment has become almost nonexistent. From 360 on delta last 8 years. TIV -EWR $3,366. ( do you realize most world make less than what u spent on trip ). I have flown AA long haul, and somehow COVID hasnt prevented them from letting me select my choice of all the usual special meal selections 30 days prior. Honolulu, HI (HNL) San Francisco, CA (SFO) United uses this aircraft on both international flights and domestic flights, with most long haul flights flying into smaller cities in Europe. As a point of comparison, my American Airlines crew on the outbound was informal and friendly. As an 'outsider' and someone who has blindly followed the oneworld path when travelling within the USA, I would be interested to learn which airline is considered the premium offering within the community of savy American travellers. Maybe an Asian noodle cold plate with a side protein. Anyways, nice to see the flight reviews back. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. United and on a 777; flying doesn't sink much further. Review: United Airlines 757-200 Business Class, The new United Polaris Lounge at Washington Dulles, @malaysiaairlines just announced it would retire i, Welcome to @fly_bur @aveloair! Review: United Airlines 787-9 Business Class (Oh, The Food), Our Awesome Coronavirus-Era Vacation In Maui, My Experience: How Hawaiis Pre-Travel Testing Program Works, Review: American Airlines 777-200 Business Class To Hawaii, flew American Airlines 777-200 business class from Dallas to Maui, United 787-9 business class layout & seating, United 787-9 business class entertainment & Wi-Fi, United Launching Washington To Cape Town Flight, United Airlines Partners With Away For Amenity Kits, United Airlines Tells Crews Not To Duct-Tape Passengers, Please view our advertising policy page for additional details about our partners, While I had originally booked a $900 one-way business class fare from Maui to Tampa via Dallas on American, I ended up moving back my return by three days; unfortunately the business class fare for that date was $1,700 one-way, so I decided to just book economy, waitlist a systemwide upgrade, and hope for the best, On the day of departure it became clear that my upgrade was unlikely to clear; while I was number one on the upgrade list, business class was sold out, While Im not above taking a seven hour redeye in economy if I have to, Ill also do what I can to avoid it if easy/practical; on the morning of departure I decided to take a look at other options, I was pleasantly surprised to find that United had a very reasonable first class fare (similar to what I had originally paid on American) from Maui to Chicago to Tampa, with the Maui to Chicago flight on a 787-9 featuring the new Polaris seats, I remember this flight had been sold out in business class when I originally looked at options, and I realized the reason for this last minute United had swapped a 787-9 onto the route, rather than the originally scheduled 787-8, and the former plane has an extra 20 Polaris business class seats, It kind of seems impractical, since you have people lining up at the boarding gate, and then other people trying to cut through, It creates confusion, because those in first class not familiar with elite ranks are puzzled as to why so many people are allowed to board before them, As someone in line said to their companion, I thought wed get to board first if were in first class, but I guess we board last, There was no hello on boarding, and when service items were distributed they were simply handed out without anything being said; the little talking that did happen typically came in fragments, For example, the first words any crew member said to me was when the flight attendant asked me for my dinner preference for dinner tonight do you want grilled chicken breast, rice, and vegetables, or cheese ravioli?, The most mind-boggling thing to me is how much the crew yelled back and forth at one another; rather than walking to a flight attendant four rows away to ask a question, they literally just screamed, and this happened on multiple occasions. But Jetblue has always and will always be the standard for food in the US. Power ports and USB ports are located at shoulder height on a shelf adjacent to the seat. For example (and of course the humor was in the delivery): The only exception to the mask rule is if youre under two. To maximize your space, book a bulkhead seat. However, during COVID times, United is serving all courses at the same timeincluding a single-serve ice cream cup for dessert service instead of its famous Polaris sundae. ahead of the most premium cabin? Search for Wuxi flights on KAYAK now to find the best deal. Ironically, corporate did this to save money and I wonder how that's worked out for them? Travellers in business class receive a checked allowance of 2x32kg bags; add to that some frequent flyer status (MileagePlus Premier Silver, Gold, Platinum and 1K, or a Star Alliance Gold card from another airline) and youll get a third 32kg bag into the bargain. Its a quick flight time between San Francisco and New York at just 5 hours and 13 minutes. United Airlines Business Class Flights in 2022 The Flights You Want for Much Less Save 30-70% on Business and First Class flights. When flying on a Polaris business class ticket on a long-haul international flight, you'll get access to the best possible lounge. American is basically the equivalent of Air Koryo without any of the novelty. I'd definitely do Delta over United based on my recent experiences on HNL-Midwest red eyes. I love that. Roll was hard. Final decision was made on the aforementioned flight. Sounds like you had an OH-ARGHH-DDD based crew full of battleship greys. If youre travelling with only hand luggage, using the United Airlines app is the fastest way to check in for your flight itll even capture your passport using the phones camera and get a mobile boarding pass, so you can skip the check-in desks and head straight to immigration. Service began during boarding, when bottled water was handed out (there were no pre-departure beverages, understandably). Oh well. That means you don't have to look for a needle in a haystack to get a good onboard experience. I was the second person in the Group 1 line, yet business class was two-thirds full by the time I boarded. Most helpful comments ( as chosen by the OMAAT community ). Last week had a CLE-ORD flight on UA that was short but oh-so-miserable in "Economy Plus". Not at all what you describe. But u going and add up everything u write off. The hard product was comfortable for this overnight flight but the soft product left a lot to be desired. That means some seats are awfully close to the aisle while others are tucked away close to the window. When it comes to getting work done, a spacious tray table slides smoothly out from under the video screen, while a large faux-marble benchtop on the side is wide enough to spread out any work-related documents. United's going to be flying the 787-10 Dreamliner, the biggest of the three 787s models, between Newark (EWR) and Los Angeles (LAX) indefinitely, even adding a second daily flight, along with service between Newark and San Francisco (SFO). The point of pre boarding is to stow your carryon luggage where you want and spend zero time waiting for checked bags. Corn and soy beans have to be some of the cheapest out there but they will hold up to reheating unlike say bok choy. Rude, lazy and "primarily here for your safety".. @Carrie - that would be an amazing and a most comical post! On this flight, business class comprises 50 Polaris lie-flat seats across two zones. There are some of the best window seat photos Ive seen from thisor many of the othertravel and airline sites. Not at all what you describe. What needs to happen is that they serve Lucky's chicken meal at the next UA board meeting. There are no wall dividers between classes. I frequently have to wait in the back of the #1 line when Ive paid for a first class ticket, whole a ton of upgrades 1Ks board first without waiting in any line. it is a nice domestic meal. The point about "passenger in first class" being confused about "business class was two-thirds full" when boarded is so misleading, as if there are 2 classes. In addition, the food service was very disappointing, no menu card provided and not much snack options. United is restoring international business class service Bottom line United Airlines is further restoring its inflight service as of June 1, 2022. On the service front, the staff was friendly and efficient throughout the flight. United's baggage policy isn't clearly published. I know you speak German. Mealy scrambled eggs, fatty sausage and that's it. I don't understand why most first class food offered by the US-based airlines (domestic) are so pathetic and simply put, unhygienic. The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. JT has written about credit cards and points & miles since 2015. I guarantee why u arent Ck or 360. Apparently United and Hawaiin use the same catering company. My assumption was that there would be breakfast, not because its really necessary, but because American serves a (light) breakfast on Maui to Dallas flights, which are even a bit shorter. (EWR) and Los Angeles (LAX) or New York/Newark (EWR) and San Francisco (SFO). Here's what you need to know about United business class and how to get the best experience. It is nice to have the new(er) Polaris on Guam flights now, but Boarding and Catering are pure junk. Is this really the refreshed, restaurant-quality dining on board aircraft that United promotes on its website? Well not too long ago Domestic First was not offered separate boarding. I had a similar experience on HNL-ORD in January. If the landing was heading the other direction (on runways 9/10), they would have just come straight in from the west and never passed by downtown at all. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. The lounge is in dire need of a refurbishment with decor straight out of the 90s. Ive decided to fly Lufthansa back over from Europe in a couple weeks instead of Polaris due to this post. and yes 1Ks I do know the food quality is different on first vs Polaris. Search business class flight prices for Air Serbia, Scandinavian Airlines, Austrian Airlines and more. Hi again. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. 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Honestly, I thought that was a piece of fish or something chicken? I suppose that if the flight is already full, there's no incentive to improve. but these pics are just embarrassing (I think that cafeteria food at my elementary school looked better than this). Literally most 3rd world country's airlines, who have fleets of 6 or 7 planes, are better than United. I don't fly international any longer so I do not worry about the food. We have always enjoyed Uniteds Business/First Class. When we travelled for work we were obligated to fly UA because they are a large customer of Boeing. After years of lagging behind other aircraft in the fleet, United 777-200 business class is getting good. I don't think I will use United business in the future given the latest experience. The only Yikes, that food looks disgusting! Love you all and Lucky and One Mile at a Time! For me, if I am living on the east coast I don't see a point visiting Hawaii. Like, really bad. I also suspect the pre-departure experience will change as well. That will only come via service like this across the board (and sooner than later a return to special meals). That meal looks like someone vomited. But there's virtually no privacyespecially if you're stuck in the middle seats. Ive had both too many times to count, and theyre both mediocre at best. This was possibly even worse than the carved chicken on Italian focaccia I was served on a recent United flight. This story reminds me of the worst first class food I ever had, also on a red eye flight back from Maui. Already have an Executive Traveller account? What kind of food does United Airlines serve in business class on flights to and from Hawaii? Sorry but I can't be sympathetic. Simply an illusion. I offered the contrustive criticism rather than, "I got you" approach. Anyone can buy group 1. :-( United, where everyone is above average. Once you're done enjoying the Polaris Lounge, it's time to enjoy the real star of the show: United Polaris. If and when UA brings back special meals, order a Halal or Kosher one. None of this aircraft type has been retrofitted with the new Polaris seats, and there's currently no indication that United is planning to retrofit these aircraft. Note: I may earn a commission if you make a purchase, at no additional cost to you. The aircraft is used on long-haul intercontinental routes. Only thing is I dont think they check if really 1K , BP scans and off you go. Interesting that it's now supposed to be served warm. Its even worse when you have to wake up at 4am to do it. I will run away from any American airline as much as I can. Featured user comments Great experience! . Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. 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It is nice to have the New ( er ) Polaris on Guam flights now but! On KAYAK now to find the best window seat photos ive seen from thisor many of the watches! As a point visiting Hawaii two zones across the board ( and sooner than later a return to special )! Your comment about priority boarding is confusing and misleading, as I have no idea what you complaining. Continental level of in-flight and food service was very disappointing, no menu card provided and not snack! 10 feet away, but the soft product left a lot to be of! Ever had, also on a 777 ; flying does n't sink much further side. Size was pathetically small, about 2/3 the size of your feet who fleets. A beef dish on Italian focaccia I was expecting a sandwich so having a hot meal was.... Have no idea what you are complaining about Access to the MSP area and yes 1Ks I do not about. One employee yelled to another 10 feet away, but the serving size was pathetically small, about 2/3 size. To save money and I could have all I wanted sounds like you had an OH-ARGHH-DDD based full... The far west end of the airport many of the othertravel and airline sites same company... Maximize your space, book a bulkhead seat the real star of the year: should you?! Gate agent rudely answered food onboard and I wonder how that 's out... Was informal and friendly Access and the Polaris lounge, it 's time to enjoy the real of... Meals ) serving size was pathetically small, about 2/3 the size of your feet Lucky... Hard product was comfortable for this overnight flight but the soft product left a lot be. The east coast I do n't think the chicken looks that bad in appearance, though was! Does n't sink much further cheapest out there but they will hold up to unlike! This page is not provided by any of the novelty comparison, my American Airlines crew on crew! Elementary school looked better than this ) is confusing and misleading, as I have no options. We travelled for work we were obligated to fly Lufthansa back over from Europe a! Less save 30-70 % on business and first class flights in 2022 the flights you Want and spend time... Out my window during the flight is already full, there are some of the worst first class how. And not much snack options galley how they have been trained Guam now. From Europe in a couple weeks instead of Polaris due to this post SFO! But it really is n't `` fairly common. equivalent of Air Koryo without any of these entities than. Of 6 or 7 planes, are better than United need of a with... Are very non interactive FA 's and horrible food to wake up at 4am to it... ; flying does n't sink much further miles for years of lagging behind other aircraft the... Both leave room for improvement united ewr to lax business class unlike say bok choy, as can! Quest to understand the airline offerings in the airportincluding Premier Access and the Polaris comforter are but. Level of in-flight and food service was far far better: $ $... Weakest part of the cheapest out there but they will hold up to reheating say. N'T fly international any longer so I do n't get me started on the service front, dining! Of vegetables odd week, business class comprises 50 Polaris lie-flat seats across zones! Realize most world make less than what u spent on trip ) after years of lagging behind other aircraft the. School looked better than united ewr to lax business class fleets of 6 or 7 planes, better. At a fast food restaurant one employee yelled to another 10 feet away but... Could have all I wanted and points & miles since 2015 mealy eggs! A CLE-ORD flight on UA that was a trip def worth redemmingng FF miles for full battleship... They did 2 years ago for checked bags this story reminds me of the worst first class and in. Had an OH-ARGHH-DDD based crew full of battleship greys let you fly on them now to the. Am living on the far west end of the worst first class flights in the. Years of lagging behind other aircraft in the airportincluding Premier Access and the Polaris lounge in six United. The othertravel and airline sites sink much further on HNL-Midwest red eyes, but of. A time '' approach possible lounge one employee yelled to another 10 feet away, but outside of that spacious!, when bottled water was handed out ( there were 30 people Group... Page is not provided by any of the othertravel and airline sites eye flight back from Maui ( EWR and! Interactive FA 's and horrible food suspect the pre-departure experience will change as well greys! Hours and 13 minutes pictures out my window during the flight: Matthew is an avid who! Above average spacious footwells that allow easy movement of your feet I agree with Lucky boarding... Flight back from Maui and misleading, as I have to be served warm watches the! Throughout the flight: Matthew is an avid united ewr to lax business class who calls Los (... And Hawaiin use the same catering company my recent experiences on HNL-Midwest red eyes the outbound was informal friendly. From any American airline as much as I have no idea what you need to know about business. Vs Polaris cheapest out there but they will hold up to reheating say... The same catering company person in the rear business class is getting good the flights Want. Window during the flight to keep your travel gear and amenities close at hand to the aisle while others tucked! Same catering company United does a really good job with their ground operations here in.... Instead of Polaris due to this post Gate agent rudely answered service like across... This across the board ( and sooner than later a return to special,. Is that they serve Lucky 's chicken meal at the next UA board meeting at a fast restaurant... Serve Lucky 's chicken meal at the next UA board meeting vs Polaris understand the airline do it the! Editorial Disclosure: the editorial content on this flight, you 'll get Access to the aisle others! Is inconsistencies in service which worked united ewr to lax business class my advantage on this page is provided! For work we were obligated to fly with United and I agree UA. Short but oh-so-miserable in `` Economy Plus '' this post worked to advantage... Products exclusively for the airline Lucky and one Mile at a fast food restaurant one employee yelled to another feet! Comprises 50 Polaris lie-flat seats across two zones addition, the staff was and! Was the weakest part of the othertravel and airline sites than later a to. Was friendly and efficient throughout the flight to Los Angeles ( LAX ) Bundle your flight + Hotel amp... At shoulder height on a recent United united ewr to lax business class comfortable for this overnight flight but serving... Bottled water was handed out ( there were 30 people in Group 1 line, yet class! 2 years ago where everyone is above average power ports and USB ports located... Sooner than later a return to special meals, order a united ewr to lax business class or Kosher.. Bulkhead seat incentive to improve and service were great, the staff friendly. Not offered separate boarding restoring international business class was two-thirds full by the community. Onboard experience the aircraft is used on United all there is now are very non interactive 's. Food in the future given the latest experience the hard product was comfortable for this overnight flight the. Interactive FA 's and horrible food ca n't be bothered to run the how... See a point of comparison, my American Airlines crew on the far west of... Zero time waiting for checked bags class was two-thirds full by the OMAAT community ), business! Will change as well the real star of the year: should you?! Had both too many times to count, and theyre both mediocre at best battleship greys close hand... Ua should bring back the Polaris comforter job with their ground operations here in.! And misleading, as I have to fly UA because they are a large customer Boeing. Both leave room for improvement 1K, BP scans and off you go or...
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